Tuesday, June 16, 2009

More cellular woes for CityWest

The troubles for those wishing to communicate on the CityWest cellular network are continuing today, the CityWest website offered up the most recent explanation as to the troubles that have been afflicting the CityWest service these last few days.

Cellular Network Outage

Tuesday June 16, 2009 – 11:53 AM.

There is a network outage affecting cellular service in Prince Rupert. We are currently investigating and will provide an update as soon as possible.

Thank you.

Today's interruption, is just the latest in CityWest's woes, which were highlighted by the failure of service problem on Seafest weekend, leaving many Prince Rupert residents unable to contact other friends and family during the hectic festivities. It was an outage that followed last Wednesday's four hour disruption during the afternoon.

So far on the CityWest website there has been little in the way of full information as to what is wrong with the service, nor mention as to how customers can seek redress of their concerns over the dodgy service of late.

While patience is no doubt a virtue for many cel phone users, eventually patience gives way to frustration, which then morphs into a change of service carrier.
For the sake of the City's financial contribution to CityWest, one would imagine they are hopeful to have the problems sorted out shortly, as well as provide for a full explanation to be made available to their valued subscribers.


CityWest posted a further update to their website on the situation at 3:25

Bell West technicians are expected to arrive at the site of the fibre optic cable cut at 3:30 pm pacific time. Northwestel and Bell technicians are also working on re-routing the traffic over a redundant link that will remain intact after the primary link is restored. Work on this secondary link was started after the first fibre cut last week.

Data services on the cellular network are working – email, and web browsing, voice services and text messaging services will be restored once the fibre cut is repaired.

Thank you.

CFTK TV 7 had further details on the outage posted to their website today.

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